Introduction
ECR International Pty Ltd and its related companies are committed
to complying with the Privacy Amendment (Private Sector) Act
2000, which commences in December 2001, and the privacy provisions
of all applicable legislation.
This privacy policy covers all personal information we hold,
that is, information, or an opinion, about an individual,
whose identity is apparent, or can be reasonably ascertained,
from that information or opinion. This includes information
we have collected from people through personal contact, over
the phone, through our customer service centres and over the
internet.
The policy also covers personal information that we have sourced
from third parties.
Collecting information
When we collect personal information from an individual, we
will ensure that we do so in a fair manner and that we let
the individual know where and how to contact our organisation.
We will only collect information that is necessary for one
or more of our functions or activities.
Whenever we collect personal information from third parties
concerning an individual, we will take reasonable steps to
advise that individual as soon as is practicable. We will
advise individuals of the purposes for which their personal
information is collected, and of those third parties to whom
the information is usually disclosed. If we collect sensitive
information (as defined under the Act), we will treat it with
the utmost security and confidentiality. We will ensure that
it is not collected for any purposes, other than those for
which we have obtained the individual's consent, unless the
law requires otherwise, or other exceptional circumstances
prevail as described under the Act.
Where an individual chooses not to provide requested information,
we will advise that individual of what impact this non-disclosure
may have. For example, withholding certain information may
limit our ability to market relevant offers or services to
individuals.
Disclosing information
We will only disclose personal information in accordance with
the Privacy Act. This means that personal information may
be disclosed:
- for the purposes for which we have advised that we
are collecting it, and for related purposes that the individual
would reasonably expect,
- where we have the consent of the individual to do so,
- as part of the asset sale of a business division,
- as required by law, or
- under other circumstances where permitted under the
Act.
In the course of our business activities, we may need to disclose
some personal information to relevant business partners.
Unauthorised disclosure or access
As ECR International Pty Ltd is committed to protecting the
privacy of individuals, we will view unauthorised disclosure
of, or access to, personal information by our employees, contractors
or agents, as a serious breach of this policy. Appropriate
action (which may include disciplinary or legal action) will
be taken in such cases.
Opt-Out
We will always provide individuals with a nil-cost way of
contacting us to register a request to "opt-out" from receiving
further marketing offers. We will provide an opt-out opportunity
with direct marketing offers in accordance with the legislation.
Access to personal information
Individuals will be able to access their personal information
upon request. However, ECR International Pty Ltd may occasionally
need to deny access to information in accordance with the
exemptions contained in the Act.
Security
Our goal is to protect the personal information collected
by Avantec Pty Ltd and its businesses. Personal information
will be managed confidentially and securely and destroyed
appropriately when no longer required. We will monitor and
implement appropriate technical advances or management processes,
to safeguard personal information.
Data Quality
We will take all reasonable steps to ensure that the data
we collect, use or disclose is accurate, complete and up to
date, and has been obtained directly from individuals or other
reputable sources. To this end, we will ensure that marketing
communication campaigns are regularly checked against our
opt-out register.
Privacy Inquiries
Privacy-related inquiries or concerns can be directed to the
customer service department of each ECR International Pty
Ltd business.
Availability and review of Policy
We will make our privacy policy available on request and will
provide a link to this policy from all ECR International Pty
Ltd internet sites.
A general privacy statement covering our data handling practices
will be available on our internet sites, and via our customer
service departments.
This policy will be reviewed from time to time and any amendments
will be incorporated in the updated policy.
Issued May 2004
Last Updated May 22, 2004
Copyright 2004 ECR International Pty Ltd.
